Online Mystery Shopping

Real-time insights from real customers.

Online Mystery Shopping combines our pre-sales monitoring tools with the customer feedback power of Active Feedback, creating a smarter, always-on alternative to traditional mystery shopping. Get continuous, data-driven insights into how your dealers interact with customers. 

Replace guesswork with real-world feedback.

Traditional mystery shopping is limited by sample size, frequency, and cost. You might only capture a few interactions per year - and still miss the moments that matter most.

Online Mystery Shopping 365 changes that.
Our solution uses actual customer interactions to simulate mystery shopping continuously across your sales network. The result? 200% more data at 60% of the cost – and a much clearer view of what your customers are experiencing.